Thanx a ton for ur post :-)
I came across your blog in blogger.com and when I finished reading your blog, I felt proud.
The reason being, Im in tech support from past 5 years and I love job.
Everybody thinks that itz easy job, lemme say it’s not, It requires tons of patience, hard work and passion to make the customer happy.
sometimes if the issue doesnt get resolved, we are the guyz who feel bad about it, coz the customer’s issue was not resolved
Sometimes we are helpless coz nothing can be done if sum part of the computer is dead.
But we guyz put our heart n brain to make the customer happy, the customer may be a computer-literate or a beginner….it doesnt matter…we treat everyone.

Lastly, I would thank you for your lovely blog..keep writing

Happy writing