When it comes to running a trace route, some people become confused on how you get that trace route from your command prompt window to your uber-friendly support team.  The easiest method would be to save the trace route as a .txt file, so you could copy the data, and paste it in your e-mail or help desk ticket.

It is all pretty simple:

1. Go to Start > Run…
2. Enter cmd and click OK.
3. At the prompt, type tracert yourdomainname > yourfilename.txt and hit enter.

After it is complete, the file is saved to:

Vista - \Users\yourpcusername\yourfilename.txt

XP - \Documents and Settings\yourpcusername\yourfilename.txt

Now all you have to do is find the file, open it up, and copy the trace route from the .txt file to your e-mail to the support team or into your help desk ticket. You can seen an example of the process being done in less than a minute here:

Hope this tip comes in handy!  If you’d like to see more quick video tips, leave a comment and let us know.