Replace Your E-mail with a Help Desk

When your running a small to medium sized business, you might realize you are getting more mail from customers and business associates than you can handle.  Sure, you could filter your e-mail and organize your incoming requests, however I have a better way to get the job done.  Have you ever thought about replacing your e-mail with a help desk?

A help desk, such as TremenDesk, offers both you and users alike a powerful, yet easy to use, customer service environment.  This way, you can handle all your support requests and business deals via the Web, rather than your e-mail client of choice. 

Here are a couple of example uses:

Give your clients and partners another way to access you.  Putting e-mail aside for now, your contacts could simply submit a new help desk ticket to your TremenDesk account to get in contact with you.

You could create a sales@yourdomain.com e-mail address for all your sales request information, then set that up to simply forward into a sales queue inside of your help desk.  This way, both your bases are covered and your giving your user the chance to submit a ticket via the Web or via e-mail.

With TremenDesk, you also get the ability to:

• Assign or unassign tickets
• Search tickets by any string of text (email, full name, etc) or unique ticket ID #
• View all tickets from any user
• Merge tickets
• View ticket response times for any section on the desk.
• Update ticket status as “awaiting user” or “awaiting tech”
• View technician data to ensure quality control
• Add an unlimited amount of private notes to ticket

So, if you are looking for a way to better manage your web site’s or your business’s e-mail, look no further than a help desk like TremenDesk.  It is simply the best tool for the job. 

Bonus: If you are a Lunarpages Business plan customer, you can get your own TremenDesk account for free.  Just contact support@lunarpages.com for details.