Add a Second E-mail to Account Records
This is something I would encourage everyone to do, as it is a very important means of communication for us to have on record. Please take a few minutes of your day to give us a secondary e-mail account we can reach you at. This way, we have one more way to get in contact with you in case of an emergency situation.
How to Add Your Secondary E-mail Address
The first step you need to take is to login to the Customer Account Page with your hosting account user name and password.
Next, click on Billing/Contact Information.
The third step would be to provide your alternative e-mail address, update your primary e-mail address or both. You can do this for your billing information on record and your contact information on record.
After you are done editing your billing information, click the button that says, “Save Billing Information”. If you are also updating your contact information, be sure to hit the button that says, “Save Contact Information” once you have completed updating that as well.
Also, it is worth pointing out that either e-mail account we have on record for your account, the primary e-mail account or the secondary one, should never be associated with one of your domains you are hosting or have registered with us. Please use a different e-mail provider, such as your ISP, or you could use one from a place like Yahoo! Mail or Gmail.
Why Update? Other than your phone number, your primary and secondary e-mail addresses are what we have on record to contact you at if something goes wrong with your hosting account. The reason we do not want you to put an e-mail address there that we host, is because what if the account associated with the e-mail account was having trouble? We would be without a way to reach you via e-mail and this would slow down our support process.
So add an alternative e-mail to your account records today, and update your primary e-mail address if needed. Better to do it now, rather than chance not getting notified just in case the worst might happen.
